100% Satisfaction Assurance Policy

Return / Refunds (excluding commission orders)

Please contact us within 3 days of receipt of your order should you encounter any issues with your purchase. We want you to be not only 100% satisfied with your purchase but that you experience the joy that your piece was created for.

If you are not satisfied with your purchase, based on your preference we will:

  • Refund the full purchase price less shipping or
  • Provide you with a store credit for the purchase price (less shipping) within 24 hours of receiving your returned item as long as the following conditions are met;
  • You must contact us to advise of the return within 72 hours of the date of delivery
  • A tracking number of the returned item must be provided
  • The item is returned in the original condition and packaging

 

European Union

If within the 14 days following delivery of your purchase you are not satisfied with your purchase, based on your preference we will:

  • Refund the full purchase price or
  • Provide you with a store credit for the purchase price within 24 hours of receiving your returned item as long as the following conditions are met;
  • You must contact us to advise of the return within 14 days of the date of delivery
  • Proof of shipping along with a tracking number of the returned item must be provided
  • The item is returned in the original condition and packaging
  • Items returned in a condition other than the original shipping condition, will be subject to the deduction of all repair fees

Quality Assurance - Repairs

In compliance with the consumer protection laws of the province of British Columbia, Canada, all jewelry purchased from this site is covered by a 90 day guarantee covering the quality of workmanship. In the unfortunate situation that your creation develops a defect (please note that oxidization / tarnishing is normal and to be expected, it is not a defect), we will complete all required repairs at no cost to you. We will either;

  • Provide you with a printable return shipping label . The label will be from the original location of delivery. If you require the return shipping from a different location than the original shipping address, you may be required to pay any additional shipping costs.
  • Undertake all required repairs and return your creation in its restored condition.

OR

  • In the event that the repair is minor (replacement jump ring / necklace clasp / earring hooks), we will refund the cost of having your repair completed locally. A scanned or photo of the receipt containing the date, details of repair and location contact must be provided. If you do not have a PayPal account, we may require your personal banking details to provide you with the refund.

However, we extend this guarantee up to 1 year from the purchase date with the exception that you will be required to pay the return shipping. In the event that;

  • The damage is not related to the original work completed in the creation of your piece, repair costs along with shipping costs to return the piece to you will apply.
  • The damage is the result of a defect in the original work, we will complete the required repair and pay for the shipping to return your piece to you. We will also refund the amount you paid for the return shipping.

 

Please note that necklace chains contain soldered links. As such, it requires an unnatural force to be separated. Very fine chains (especially Silver) will evidently have a lower tolerance to force and are not intended to be worn during periods of high physical activity. As it is so very important to us that your creation plays an active role in your reality and not become abandoned, we will consider necklace failure as a minor repair (detailed above).    

 

Damage in transit

Please contact us within 48 hours of receipt of your order should you encounter any issues with your purchase being damaged in transit. We take the utmost care in packaging your purchase to ensure that the creation is protected from regular carrier handling, but "things happen"!

 

IMPORTANT TIPS:

  • If your package shows signs of damage or rough handling, ask the delivery person to note the condition BEFORE signing for your package. Most carriers will provide you with a copy of a damage report, if so, you can sign for the reception. If not, it is critical that you ensure that the damage is noted in the electronic signature device. Keep in mind that most carriers require a signature to "confirm the reception and condition" of your package. Failing to follow this tip can seriously impact your shipping insurance or at the very least, prolong the delay in receiving the shipping insurance payment required to complete any repairs or refund.
  • Take photos! of your package before opening and of any damage to the packaging inside the shipping envelope.
  • Help us to help you! Let us know as soon as you possibly can of any damage to your creation. Timely reporting of any issue to the carrier is essential to our ability to assist you.

 

In the event that your piece is damaged in transit, we will either complete the required repairs or refund your purchase including shipping upon confirmation of the insurance coverage by the carrier.

 

If you opted for a reduced shipping cost that did not include tracking (items 100$ or less), we will repair the damaged items (buyer to pay return shipping) or issue a store credit for items non-repairable.

 

Please note that replacement items may take up to 14 days to be re-shipped.