Cookies / GDPR

EU Cookie Usage Compliance

To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.

 

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

 

How do we use cookies?

We only use cookies for:

  • site usage analysis in order to improve our clients experience. This includes display preferences, improve site performance (remember users' actions), to identify & simplify site logins for our clients who are site members. Geographical and language preferences are used to help simplify our international clients experience.
  • There are three types of cookies used on our website, all are non-essential to our clients usage of the site. Not accepting cookies may cause a less than optimal user experience (slower site browsing or repeated typing of logins).
    • Session Cookies: Anonymous user data - such as pages visited, time per visit, geographical location, device type, operating system is stored in session cookies. This does not track or report any off-site activity other than web pages the client used to arrive at our website or if the client is a returning client.
    • Permanent Cookies: When registering to our website, a permanent cookie is used to simplify returning clients login. As long as this cookie remains on the user’s device, our login page will complete the email and require just the password to login. If the cookie is removed, then both email and password will be required.
    • Third Party Cookies: Some features (forms, pop-up notifications, chat feature, linked videos) are provided by third parties. All third parties are required to have and publicly display their own cookie usage policy specific to their plugin. 
    • Shopify (eCommerce Cart, Contact forms, Site analytics): Privacy Policy
    • POWr (Submission Forms): Privacy Policy
    • MailChimp (Newsletter, Contact form replies): Privacy Policy
    • Google analytic / advertising: Privacy Policy
    • Facebook analytics / advertisingPrivacy Policy

  • Session / permanent cookies are managed (and accessible) by our website hosting company. No authorization has been provided to our hosting company to apply cookies or use information other than detailed in this policy. We do not have access to or control Third Party cookies.
  • Cookies will not be used by us for any purpose other than stated above.
  • Once a client has accepted our cookie(s) either by clicking "accept" in the notification or by remaining on our site for more than 20 seconds (implied acceptance by usage), they can withdraw this acceptance by deleting the cookie from their browser cache.

Example:

A number of our pages use cookies to remember:

  • your display preferences, such as contrast color settings or font size
  • if you have already replied to a pop-up that asks a question (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Request a copy (or removal) of your stored data

In compliance with the GDPR policy of May 25th, 2018, if you reside in a region covered by the European Union governance, you may request a copy of or removal of your stored data. To do so, please use the contact form.